Open Google, and type “Is HBO Max Down?”, then hit Enter to search your query.Solution: Not many people know this, but you can actually check the real-time status of your favorite platforms’ servers with a simple Google search. Such an event would result in a number of issues, including login difficulties, slow loading times, and… you guessed it, subtitles and closed captions failing to appear. I mean, sure, they’re resilient and built to last, but apparently unimportant things, such as a bug in their coding, a malfunctioning hard drive, or even minor hacking can prove catastrophic. You’d think that with the billions of dollars giant streaming companies such as Netflix, HBO Max, and Amazon Prime invest in technology every year, their servers would be failproof. If the servers were to fail, viewing sessions would be severely compromised. Moving down the line of potential external culprits, the next thing we want to look at is the status of HBO Max’s servers.Īs you probably know, these are responsible for storing data and providing the platform’s subscribers with a seamless streaming experience. If your connection was the issue, you should now be able to fully enjoy HBO Max. Wait about 5 minutes or so and try streaming with subtitles.For a brief moment, all lights on the modem will be off, that’s your cue to stop holding down the reset button.Use a paper clip or a thin toothpick to press down on the actual button inside this hole, and hold it down until all the lights at the front of the unit turn on, and then turn off.Locate the reset button (more often than not, it’s not really a button, but a small hole with a “ Reset” label on it).Without unplugging the modem, turn it around, so you can see the back of the unit.If they tell you everything’s fine on their end, you’ll likely have to reset your modem. Solution: Before doing anything else, I’d advise giving your Internet provider a call and making sure that they’re not having coverage issues in your area. If your connection is compromised in any way, the platform might load and play your favorite content, but also have trouble loading up its subtitle base. HBO Max needs a certain signal speed to function adequately and load all its resources. Just because you’re able to stream your favorite shows doesn’t mean that your connection is at full strength. But it’s often the most apparently unimportant things that we tend to overlook the most. I know you’re probably thinking there’s no way you could have missed this. Read on to leave this nightmare in the past! #1 Check Your Internet Connection We’re here to help you out.īelow, you will find a list including 7 simple things you can try to get your subtitles and closed captions working on the platform in no time. And the worst part is that there are several things that could be causing it.īut don’t worry, you’ve come to the right place. I’m honestly not surprised! This is a very common issue that affects a lot of people daily. Are you stuck trying to get HBO Max’s subtitles or closed captions working on your Roku?
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